In the current uncertain and turbulent economic climate, companies are resolute in finding ways to cut costs. The good news is that Voice over Internet Protocol (VoIP) allows you to cut your communication expenses significantly. While individuals have been using simple individual programs on a regular basis, many bigger businesses have been apprehensive to adopt Cloud-based systems and services such as VoIP. As Internet connectivity speeds increase and high-speed Internet access is more widely obtainable, VoIP has had a robust growth in popularity and businesses are reaping the benefits of using enterprise VoIP systems.
How enterprise VoIP works
The foremost difference between enterprise VoIP systems and residential software or apps is scale. Enterprise VoIP users, including small, medium or big businesses require more applications and features than individual users do. Plans for a business account will have more features and added flexibility options such as multiple numbers and centralised systems. Additional advantages that VoIP hold for businesses include:
Free VoIP to VoIP calling
Businesses with several regional and international sites can save significant costs because they can take advantage of free calls between VoIP numbers if there is no analogue phone line connection. Specifically, in the case of communicating with other businesses, customers, or partners in multiple locations with remote teams, businesses don’t pay for it directly. Employees who work remotely can stay in the loop and connect with colleagues from different regional offices globally by using individual or conference calls.
Unified communications systems
Enterprise VoIP systems integrate instant messaging services, voice messages, central inboxes, and single number use seamlessly. VoIP systems can also be integrated with other apps, software and technology solutions. A fully connected system facilitates a continuous flow of communication both internally or externally and keeps every member of your organisation up to date, and hence, enhances a company-wide and unified communication system.
One of the hallmarks of the 4th Industrial Revolution is an increased interrelatedness with regards to the Internet of Things, and business flexibility and resilience are indispensable. For a lower cost than traditional phone service, you get more flexibility with VoIP. Businesses can add or remove phone numbers, integrate apps and other technology, and monitor activities through company portals in real-time. VoIP enables employees to use an Internet phone service from home or work remotely if the software is installed on a mobile device.
Businesses can manage different facilities when connected to a VoIP system and the migration from landlines to an Internet-based network will allow monitoring usage more closely to eliminate unused or underutilised segments.
Every method of setting up a VoIP system is fairly simple and effective, but requires a strong Internet connection for it to work. VoIP systems don’t necessarily need a lot of time or resources for the initial setup, although some new infrastructure may be required. No physical changes are needed at employees’ workspaces or desks. Some companies use analogue telephone adaptors installed at a central point of connection where all phone lines are connected to convert their regular phone signals into digital data packets for VoIP calling. Alternatively, a low complexity installation using a specialised landline phone can be connected directly to a router.
A VoIP app or software can also be installed directly on smartphones or computers used by the company. Calls can be sent and received directly from work stations through headsets with microphones, or through the smartphone’s built-in microphone and speaker.
Ease of upgrading
VoIP is highly scalable and businesses can freely expand or contract without having to revise their telephone system. VoIP systems are simple to upgrade compared to traditional phone systems. In most cases, a simple software update with no physical system changes is sufficient. Computers become phones, complete with an extension or private office number reserved solely for business.
Low cost, high customisation
Because VoIP can offer comprehensive Cloud solutions, businesses can use a provider that will customise plans to include all the hardware, software, provisioning, and installation for one low monthly fee. With this system in place, users can track calls, emails, voicemails, and faxes from one system regardless of where they are. Monthly or annual enterprise plans are affordable and customised without the need of purchasing an unnecessary and unused bundle.
Plans can also include simultaneous calls to different numbers, long-distance or international calling capabilities, multi-location connection, conference calling, and call forwarding, among others. In certain instances, business owners need special features for their phone lines. Another cost-saving incentive that VoIP systems typically offer are bundled features rather than charging on a per-use basis.
With an enterprise VoIP system, you can operate a more cost-effective system with a highly unified communications system while also taking advantage of free or cheap calling bundles.
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