Legal

BitCo Code of Conduct and Service Charter

BitCo Code of Conduct and Service Charter

Introduction

 

  1. In order to provide electronic communications services to its subscribers, Rose Courtz Trading (Pty) Ltd t/a BitCo (“BitCo”) holds licences issued by the Independent Communications Authority of South Africa (ICASA).
  2. ICASA requires that all licence-holders comply with, inter alia, the:
    1. ICASA Code of Conduct Regulations 2008, which sets out minimum standards of conduct when providing services to subscribers or dealing with potential subscribers; and
    2. ICASA End-User and Subscriber Service Charter Regulations 2009, which sets out minimum quality of service standards applicable to services provided to subscribers and potential subscribers.
  3. BitCo has developed a Code of Conduct and Service Charter in line with these Regulations and will strive to follow this in its interactions with its Consumers.
  4. The ICASA Code of Conduct Regulations 2008 are available here.
  5. The ICASA End-user and Subscriber Service Charter Regulations are available here.

BitCo maintains the following Key Commitments:

 

In Accordance with the regulations, Clause 9 of our Code of Conduct states, BitCo makes the following key commitments and will endeavour to:

9.1. Act in a fair, reasonable and responsible manner in all dealings with Customers;

 

9.2. Ensure that all its services and products meet the specifications as contained in BitCo’s licences and all the relevant laws and regulations;

 

9.3. Not unfairly discriminate against or between Customers on the basis of race, gender, sex, age, religion, belief, disability, ethnic background or sexual orientation;

 

9.4. Display utmost courtesy and care when dealing with Customers;

 

9.5. Provide Customers with information regarding services and pricing;

 

9.6. Where requested to do, so provide Customers with guidance with regard to their service needs; and

 

9.7. Keep the personal information of Customers confidential unless BitCo is:

  • In possession of written authorisation from the Customer to do so;
  • Required to release such information for the purpose of briefing BitCo’s auditors, professional advisors or an accredited debt collection agency; and/or
  • Otherwise authorised or required by any law or an order of Court;

 

Read More

Industry Associations

 

BitCo is a proud member of the following associations that govern the Electronics Communications Industry as well as the Wireless Operators in South Africa. As a member, we abide to their code of conduct.

ISPA

 

The Internet Service Providers’ Association is the Industry Representative Body in terms of section 71 of the Electronic Communications and Transactions Act, 2002 on 20 May 2009.

WAPA Membership | BitCo

WAPA:

 

Wireless Access Providers’ Association is a collective voice for independent wireless operators in South Africa.

Documentation

If you feel that you have received unsolicited bulk mail from BitCo or suspect network abuse, please email abuse@bitco.co.za.