Voice over Internet protocol or VoIP allows for online phone calls with the option of enabling video streaming as well. Although the focus is mostly on its use with consumers, VoIP also has numerous benefits for the company and its employees. Remote working and working from home are becoming increasingly popular and VoIP offers several benefits as discussed below.
Remote working made easier
Working from home and remote working were unimaginable in the past, but with the current pandemic and as we enter a knowledge economy, working from home as freelancers, contractors, and full-time employees without having to endure hours of travelling is becoming the ’new normal’ where possible.
With businesses being more global, hiring employees from other countries is more commonplace. Although issues such as security and scheduling are problematic, new software and hardware developments have eased some concerns and there is a greater awareness of the additional security measures companies need to take. Specifically, technology has made information more easily accessible and secure through the utilisation of the cloud and VoIP, eliminating the need for insecure flash drives and storage devices. VoIP technology also enables Service as a Software (SaaS) allowing managers to handle their networks and host all software in the cloud.
The cloud computing landscape opens new opportunities for organisations and employees to be more mobile. Cloud computing adds new levels of mobility and mobile devices, and with managed systems and business understanding, it can become part of the unifying, innovative and strengthening toolboxes of the corporate environment.
Research has repeatedly found that happy employees are more productive which is extremely important for the survival and performance of any organisation. Working from home may relieve the stress of travelling and the friendlier home environment is generally more conducive to the mental health of employees.
One study indicates remote employees work 1.4 more days per month than their office-based colleagues do which is more than three additional weeks of work per year. A 2020 study by Valior on the impact of COVID-19 and home sheltering on productivity found that more than 40 percent of workers would prefer to work remotely full time in the future. Additionally, the unforeseen move to working from home has only had a 1 percent reduction on work productivity.