VoIP: The best choice for working remotely

Voice over Internet protocol or VoIP allows for online phone calls with the option of enabling video streaming as well. Although the focus is mostly on its use with consumers, VoIP also has numerous benefits for the company and its employees. Remote working and working from home are becoming increasingly popular and VoIP offers several benefits as discussed below.

Remote working made easier

Working from home and remote working were unimaginable in the past, but with the current pandemic and as we enter a knowledge economy, working from home as freelancers, contractors, and full-time employees without having to endure hours of travelling is becoming the ’new normal’ where possible.

With businesses being more global, hiring employees from other countries is more commonplace. Although issues such as security and scheduling are problematic, new software and hardware developments have eased some concerns and there is a greater awareness of the additional security measures companies need to take. Specifically, technology has made information more easily accessible and secure through the utilisation of the cloud and VoIP, eliminating the need for insecure flash drives and storage devices. VoIP technology also enables Service as a Software (SaaS) allowing managers to handle their networks and host all software in the cloud.

Mobility

The cloud computing landscape opens new opportunities for organisations and employees to be more mobile. Cloud computing adds new levels of mobility and mobile devices, and with managed systems and business understanding, it can become part of the unifying, innovative and strengthening toolboxes of the corporate environment.

Increased productivity

Research has repeatedly found that happy employees are more productive which is extremely important for the survival and performance of any organisation. Working from home may relieve the stress of travelling and the friendlier home environment is generally more conducive to the mental health of employees. 

One study indicates remote employees work 1.4 more days per month than their office-based colleagues do which is more than three additional weeks of work per year. A 2020 study by Valior on the impact of COVID-19 and home sheltering on productivity found that more than 40 percent of workers would prefer to work remotely full time in the future. Additionally, the unforeseen move to working from home has only had a 1 percent reduction on work productivity.

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Saving costs with home offices

Employees working from home save on both financial and emotional costs by not having the expenditure of travelling. By using VoIP, organisations save by spending less rent on office space and hardware costs since remote employees would have their office structures. 

Less stress

The option to stay with their families at home while working would greatly reduce the stress experienced by employees due to often heightened office politics in office settings. For example, conflict over air conditioner settings is a well-known and joked about office issue. Different body temperatures and personalities together in one area usually lead to cliques, teams, and unhealthy competition.

VoIP would allow even widely differing personalities to work together as a team, simply because employees would be comfortable in their own environments. Additionally, interactions would remain strictly professional and would not get personal or petty.

Office politics are often brushed off as negligible, but a 2020 Perkbox study of 1,815 employed people examined the changing landscape of work-related stress found the number one cause of work-related stress as work-related office politics. 37 percent respondents reported that a toxic work environment with poor employee relationships was greatly contributing to their stress levels. 

Increased flexibility

Using VoIP enables employers to hire workers according to their specific needs and would decrease employee turnover rates. Also, since many professionals in content writing, graphic design, and other business areas are working on their own terms, the option of video conferencing enabled by VoIP gives everyone a way to connect even if they cannot meet in person. Employees would be able to hold meetings with their team members and clients without leaving home. 

VoIP video conferencing also ensures that team members stay connected while travelling to different locations. Using VoIP enables all members to have a sense of unity which is essential in any organisation. 

Scalability and adoptability

The VoIP system enables companies to be more prepared for eventualities and whatever communications trends of the future by allowing a flexible and changeable structure. VoIP is conducive to direct calls, voice notes and instant messaging. 

VoIP’s usefulness encourages companies to step into the fold and update their systems to keep up with the changing times since it is predicted that eventually, VoIP will be replacing traditional forms of phone systems. 

With all the benefits of VoIP listed above, companies can expect smoother processes, happier workforce, and hence higher revenue and sales. 

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Sources

May 2020 Valoir report

https://static1.squarespace.com/static/5db8a4995630c6238cbb4c26/t/5ecc114b250a6a0b1ab056e7/1590432078145/Valoir+Report+-+The+real+productivity+impact+of+remote+work.pdf

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