Voice over Internet Protocol, or VoIP has been widely acclaimed as the new wonder technology which combines traditional voice telephone communications with revolutionary high-speed Internet services. It is time to investigate the claims and present an unbiased view of the initial hype surrounding the technology.
Utilising data networks, VoIP circumvents a traditional telephone network and digitises voice data which is transmitted over the Internet as data packets using a unique IP address connecting VOIP phones. By substituting traditional phone networks with the Internet, costs may be considerably lower because charges for local service connections or long-distance calls are avoided. Additionally, companies do not have to install and maintain a private branch exchange (PBX) system for individual phone lines for every employee. Businesses can integrate voice communication with other data functions to deliver advanced features unavailable with standard phone services.
What will your business gain?
Cost for long-distance calls and local service are noticeably lower for both consumers and companies by eliminating dedicated telephone networks. Savings are also significant with the exclusion of separate service lines for voice and data. Smaller businesses could retain their broadband service and eliminate all or most of their phone services. Cost reductions are specifically noticeable in long-distance use.
How does it compare?
VoIP features can be far more advanced than even the most sophisticated PBX at an initial lower hardware cost. A web interface allows the compilation of a list of multiple phone numbers for automatic call forwarding. Companies can control calls by screening or blocking calls from specific numbers. In addition, a visual mailbox manages both voice mail and faxes which can also be forward to email addresses.