As companies advance from plain old telephones (PoTs) to using business voice communications over a data (IP) connection, the demand for flexible communication solutions increases. You may already be utilising VoIP and want to opt for the next generation of unified communications (UC) tools, but you are wondering about the difference between VoIP and UCaaS.
What is the difference between VoIP and UCaaS?
Voice over Internet Protocol (VoIP), which may also be referred to as ‘IP Telephony’, ‘IP Phones’ or ‘Internet Phones’ was developed in the 1970s, and gained traction in the late 1990s and early 2000s as a tool for business voice calling.
Unified-Communications-as-a-Service (UCaaS) or Unified Cloud Communications entails the unification of business communication tools into a single, seamless platform including Cloud-based services. These services include VoIP, video conferencing, collaboration tools, file sharing, and instant messaging. UCaaS embraces the potential of the cloud, unlike standard unified communications which include on-premise components and legacy systems.
Many organisations may have the need to unify their business communications in the cloud and will unlock the greatest benefits by picking UCaaS. However, some businesses may find that VoIP is sufficient for their needs.
What is VoIP?
As one of the fastest-growing technologies of the past decade, VoIP technology converts voice data into a digital signal, allowing calls directly from a computer, a VoIP phone, or other data-driven devices. VoIP is thus an alternative to traditional phone services delivered by traditional cabling.
Also referred to as IP telephony, Internet telephony, broadband telephony, or broadband phone services, it is a phone service delivered over the Internet. VoIP is a low-risk and well-established way for organisations to save costs on business voice communications.
Rather than using telephone cables installed by a telephone company, VoIP requires an on-site adaptor that connects to an Internet service provider. VoIP calls are made on-site through Internet-compatible handsets or softphones. Advanced features are either managed in-house (on-premises) or delivered as cloud-based phone services through an agreement with a hosted VoIP vendor.
Enterprise-class VoIP providers offer call features such as call waiting, caller ID, call forwarding, three-way calling, voicemail, and call blocking. Most businesses that switch from traditional telephones to VoIP calls experience the benefits of simpler contact centre management, increased accessibility and flexibility, portability, higher scalability, better voice quality, and multitasking.
What is UCaaS?
UCaaS is considered as a cloud-focused solution for combining communication strategies and has numerous benefits in the modern business landscape. It delivers a combination of services including mobility, communication-enabled business processes, instant messaging, unified messaging, meetings, and telephony.