Communication is critical during a crisis or emergency. Precise, timely and relevant information is critical during any crisis and emergency. The biggest challenge is misleading information which may end up with undue panic. It is crucial to recognise that crisis communication is as important as crisis management and it is imperative to utilise the most reliable Internet connections for effective information transfer.
Voice over Internet Protocol (VoIP) telephony ensures effective communication and business continuity in times of crisis. VoIP telephony provides organisations of all sectors with a seamless and effective system to always keep workers, clients, and partners connected and informed.
VoIP facilitates remote work and service delivery
With most sectors and industries in lockdown, VoIP is essential in facilitating working from home. VoIP enables employees to stay connected if they have an Internet-connected device without the need for any additional hardware. Managers can also collaborate with their teams through direct calls, voice notes, and instant messaging.
Workflows remain efficient with VoIP solutions which promote collaboration among distributed workforces. Third-party VoIP integrations will allow employees to work on files synchronously and asynchronously send files back and forth to provide prompt feedback on collaboration platforms such as Office 365.
Essential services like healthcare will particularly find VoIP useful since doctors can hold remote consultations with patients who are in self-isolation at homes because of the pandemic. Healthcare providers can also make and take audio or video calls on VoIP phones or other devices.
VoIP improves customer interaction
Now more than ever customers want instant feedback on their queries since the pandemic may cause increased tension and a sense of urgency. The VoIP auto-attendant feature will ensure seamless transfers of customers and guarantee that they are directed to the person best able to assist them, even those working remotely. During emergencies or disasters, auto-attendants are invaluable tools for transmitting important messages to your clients as they can be programmed to give status updates to callers. Voicemails can also be relayed and delivered to smartphones, ensuring responses to calls regardless of the location.