Good Day,
We are experiencing the following network incident.
Network Incident Reference: #2185 Network Incident Description: Confirmed fibre break Area/s Affected: Saxonworld:
Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians have localised the fault and have started repairs
On Mon, Jan 27, 2020 at 2:43 PM Vumatel Network Incident < networkincident@vumatel.co.za> wrote:

Good Day,
We are experiencing the following network incident.
Network Incident Reference: #2185 Network Incident Description: Confirmed fibre break Area/s Affected: Saxonworld:
Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are still busy with repairs
On Mon, Jan 27, 2020 at 3:30 PM Vumatel Network Incident < networkincident@vumatel.co.za> wrote:

Good Day,
We are experiencing the following network incident.
Network Incident Reference: #2185 Network Incident Description: Confirmed fibre break Area/s Affected: Saxonworld:
Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are continuing with repairs this morning
On Mon, Jan 27, 2020 at 2:43 PM Vumatel Network Incident < networkincident@vumatel.co.za> wrote:

Good Day,
We are experiencing the following network incident.
Network Incident Reference: #2185 Network Incident Description: Confirmed fibre break Area/s Affected: Saxonworld:
Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians have started with repairs
On Mon, Jan 27, 2020 at 2:43 PM Vumatel Network Incident < networkincident@vumatel.co.za> wrote:

Good Day,
We are experiencing the following network incident.
Network Incident Reference: #2185 Network Incident Description: Confirmed fibre break Area/s Affected: Saxonworld:
Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are still busy with repairs
On Tue, Jan 28, 2020 at 9:13 AM Vumatel Network Incident < networkincident@vumatel.co.za> wrote:

Good Day,
We are experiencing the following network incident.
Network Incident Reference: #2185 Network Incident Description: Confirmed fibre break Area/s Affected: Saxonwold:
Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are still busy with repairs
On Tue, Jan 28, 2020 at 12:49 PM Vumatel Network Incident < networkincident@vumatel.co.za> wrote:

Good Day,
We are experiencing the following network incident.
Network Incident Reference: #2185 Network Incident Description: Confirmed fibre break Area/s Affected: Saxonwold:
Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are still busy with repairs
On Tue, Jan 28, 2020 at 3:07 PM Vumatel Network Incident < networkincident@vumatel.co.za> wrote:

Good Day,
We are experiencing the following network incident.

Network Incident Reference:
#2185
Network Incident Description:
Confirmed fibre break
Area/s Affected:
Saxonwold:
· Northwold Drive
· Avonwold Road
· Ashwold Road
· Erlswold Way
· Lystanwold Road
· Englewold Drive
· Cotswold Drive
· Saxonwold Drive
· Bristol Road
Network Type Affected:
Active Ethernet
Current Resident Impact:
Residents have no connectivity
Current Network Incident Status: 4 x 144 core fiber cables were damaged by the 3rd party contractor. Technicians have replaced the 4 cables and splicing is fully completed on the 1st cable. Services on that cable have restored. They are currently splicing the 2nd cable. When done they will start splicing the 3rd cable and the 4th
On Tue, Jan 28, 2020 at 7:13 PM Vumatel Network Incident < networkincident@vumatel.co.za> wrote:

Good Day,
We are experiencing the following network incident.

Network Incident Reference:
#2185
Network Incident Description:
Confirmed fibre break
Area/s Affected:
Saxonwold:
· Northwold Drive
· Avonwold Road
· Ashwold Road
· Erlswold Way
· Lystanwold Road
· Englewold Drive
· Cotswold Drive
· Saxonwold Drive
· Bristol Road
Network Type Affected:
Active Ethernet
Current Resident Impact:
Residents have no connectivity
Current Network Incident Status: Technicians have completed splicing on the 2nd second cable. They will resume splicing on the 3rd cable in the morning
On Tue, Jan 28, 2020 at 9:57 PM Vumatel Network Incident < networkincident@vumatel.co.za> wrote:

Good Day,
We are experiencing the following network incident.
Network Incident Reference: #2185 Network Incident Description: Confirmed fibre break Area/s Affected: Saxonwold:
Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are continuing with repairs this morning
On Wed, Jan 29, 2020 at 3:16 AM Vumatel Network Incident < networkincident@vumatel.co.za> wrote:

Good Day,
We are experiencing the following network incident.
Network Incident Reference: #2185 Network Incident Description: Confirmed fibre break Area/s Affected: Saxonworld:
Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are still busy with repairs
On Wed, Jan 29, 2020 at 10:22 AM Vumatel Network Incident < networkincident@vumatel.co.za> wrote:

Good Day,
We are experiencing the following network incident.
Network Incident Reference: #2185 Network Incident Description: Confirmed fibre break Area/s Affected: *Saxonwold*
Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are almost completed with splicing the 3rd cable. A second team has arrived at site and are preparing to splice the 4th cable
On Wed, Jan 29, 2020 at 12:37 PM Vumatel Network Incident < networkincident@vumatel.co.za> wrote:

Good Day,
We are experiencing the following network incident.
Network Incident Reference: #2185 Network Incident Description: Confirmed fibre break Area/s Affected: Saxonworld:
Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians have completed with splicing on the 3rd cable and majority of the services have restored. They are continuing with splicing on the 4th cable
On Mon, Jan 27, 2020 at 2:43 PM Vumatel Network Incident < networkincident@vumatel.co.za> wrote:

Good Day,
We are experiencing the following network incident:
Network Incident Reference: #2185 Network Incident Description: Confirmed fibre break Area/s Affected: Saxonworld:
Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians have completed splicing the 4th cable. They will continue with restoring individual services this morning.
On Thu, Jan 30, 2020 at 5:48 AM Vumatel Network Incident < networkincident@vumatel.co.za> wrote:

Good Day,
We are experiencing the following network incident:
Network Incident Reference: #2185 Network Incident Description: Confirmed fibre break Area/s Affected: Saxonworld:
Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are still restoring individual services that are down.
On Thu, Jan 30, 2020 at 7:22 AM Vumatel Network Incident < networkincident@vumatel.co.za> wrote:

Good Day,
We are experiencing the following network incident:
Network Incident Reference: #2185 Network Incident Description: Confirmed fibre break Area/s Affected: Saxonworld:
Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are still restoring individual services that are down.
On Thu, Jan 30, 2020 at 9:52 AM Vumatel Network Incident < networkincident@vumatel.co.za> wrote:

Good Day,
We are experiencing the following network incident:
Network Incident Reference: #2185 Network Incident Description: Confirmed fibre break Area/s Affected: Saxonworld:
Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians have found another break on 1 of the core fibre cables. They are collecting the necessary stock to start with repairs. Another team of technicians are still working to restore the individual services that are still down.
On Thu, Jan 30, 2020 at 12:17 PM Vumatel Network Incident < networkincident@vumatel.co.za> wrote:

Good Day,
We are experiencing the following network incident:
Network Incident Reference: #2185 Network Incident Description: Confirmed fibre break Area/s Affected: Saxonworld:
Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: The delivery of the required stock was delayed due to the rain. It is now enroute and technicians will continue with repairs as soon as it arrives.
On Thu, Jan 30, 2020 at 3:45 PM Vumatel Network Incident < networkincident@vumatel.co.za> wrote:

Good Day,
We are experiencing the following network incident:
Network Incident Reference: #2185 Network Incident Description: Confirmed fibre break Area/s Affected: Saxonworld:
Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: The required stock has arrived technicians are currently busy splicing
On Thu, Jan 30, 2020 at 8:14 PM Vumatel Network Incident < networkincident@vumatel.co.za> wrote:

Good Day,
We are experiencing the following network incident:
Network Incident Reference: #2185 Network Incident Description: Confirmed fibre break Area/s Affected: Saxonworld:
Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians completed splicing the fibre cable through the night. They will continue with restoring individual services this morning
On Thu, Jan 30, 2020 at 9:10 PM Vumatel Network Incident < networkincident@vumatel.co.za> wrote:

Good Day,
We are experiencing the following network incident:
Network Incident Reference: #2185 Network Incident Description: Confirmed fibre break Area/s Affected: Saxonworld:
Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are still restoring individual services.
On Fri, Jan 31, 2020 at 6:22 AM Vumatel Network Incident < networkincident@vumatel.co.za> wrote:

Good Day,
We are experiencing the following network incident.
Network Incident Reference: #2185 Network Incident Description: Confirmed fibre break Area/s Affected: Saxonwold Network Type Affected: Active Ethernet Current Impact: Residents have no connectivity Current Network Incident Status: The 3rd party contractor has caused further damaged our retractornet. The streets listed below are affected by this latest break and technicians are already busy with repairs.
• Aldswold Drive • Beechwold Road • Eastwold Way • Elfinwold Road • Englewold Drive • Erlswold Way • Kingsley Place MDU • Kingsley Place MDU • Methwold Road • Oxford Road • Restanwold Drive • Saxonwold Drive • Saxonwold Manor MDU • Saxonwold Mews MDU • Waltham Road
For the remaining services that are down in the Saxonwold area, the residents are being contacted for access to their premises.
On Fri, Jan 31, 2020 at 12:04 PM Vumatel Network Incident < networkincident@vumatel.co.za> wrote:

Good Day,
We are experiencing the following network incident.
Network Incident Reference: #2185 Network Incident Description: Confirmed fibre break Area/s Affected: Saxonworld:
Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians will continue with repairs in the morning
On Mon, Jan 27, 2020 at 2:43 PM Vumatel Network Incident < networkincident@vumatel.co.za> wrote:

Good Day,
We are experiencing the following network incident.
Network Incident Reference: #2185 Network Incident Description: Confirmed fibre break Area/s Affected: Saxonwold:
Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are continuing with repairs this morning
On Sat, Feb 1, 2020 at 1:35 AM Vumatel Network Incident < networkincident@vumatel.co.za> wrote:

Good Day,
We are experiencing the following network incident:
Network Incident Reference: #2185 Network Incident Description: Confirmed fibre break Area/s Affected: Saxonworld:
Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are still restoring individual services.
On Sat, Feb 1, 2020 at 6:42 AM Vumatel Network Incident < networkincident@vumatel.co.za> wrote:

Good Day,
We are experiencing the following network incident:
Network Incident Reference: #2185 Network Incident Description: Confirmed fibre break Area/s Affected: Saxonwold:
Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are still restoring individual services, however our technicians discovered another damage on our retractornet caused by the 3rd party contractors.
On Sat, Feb 1, 2020 at 9:04 AM Vumatel Network Incident < networkincident@vumatel.co.za> wrote:

Good Day,
We are experiencing the following network incident:
Network Incident Reference: #2185 Network Incident Description: Confirmed fibre break Area/s Affected: Saxonwold:
Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are still busy restoring individual services
On Mon, Jan 27, 2020 at 2:43 PM Vumatel Network Incident < networkincident@vumatel.co.za> wrote:

Good Day,
We are experiencing the following network incident:
Network Incident Reference: #2185 Network Incident Description: Confirmed fibre break Area/s Affected: Saxonwold:
Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians will continue restoring individual services that are still down tomorrow morning
On Mon, Jan 27, 2020 at 2:43 PM Vumatel Network Incident < networkincident@vumatel.co.za> wrote:

Good Day,
We are experiencing the following network incident:
Network Incident Reference: #2185 Network Incident Description: Confirmed fibre break Area/s Affected: Saxonwold:
Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are continuing with repairs this morning
On Sat, Feb 1, 2020 at 9:27 PM Vumatel Network Incident < networkincident@vumatel.co.za> wrote:

Good Day,
We are experiencing the following network incident:
Network Incident Reference: #2185 Network Incident Description: Confirmed fibre break Area/s Affected: Saxonwold:
Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are still busy with repairs
On Sun, Feb 2, 2020 at 12:52 PM Vumatel Network Incident < networkincident@vumatel.co.za> wrote:

Good Day,
The following Network Incident has been resolved.
Network Incident Reference: #2185 Network Incident Description: Confirmed fibre break Area/s Affected: Saxonworld:
Network Type Affected: Active Ethernet Current Resident Impact: Connectivity has restored Current Network Incident Status: Technicians have restored services
On Sun, Feb 2, 2020 at 3:25 PM Vumatel Network Incident < networkincident@vumatel.co.za> wrote: