Most people have received fraudulent calls at some point in time since scammers from all over the world frequently use the Internet to make unwanted calls. The best defence against unsolicited calls is call-blocking. The type of call-blocking or call-labelling technology available depends on the device you use including a mobile, traditional landline, or a home phone that makes calls over the Internet (VoIP).
Call-blocking involves technologies or devices that block unwanted calls like scam calls and illegal robocalls. Mobile phones, landline and home phones that use voice over Internet protocol (VoIP) have unique call-blocking options. Users should be cautioned that call-blocking technology may inadvertently also block legitimate calls.
Call labelling services display categories on phone screens like ‘spam’, ‘scam likely’, or ‘suspected spam’, allowing users the option of answering or not. Choices may include:
- Block calls;
- Ring silently; or
- Divert to voice mail.
Block Calls on a Mobile Phone: Download a call-blocking app
To block calls on a mobile phone, users need to download a call-blocking app which acts as a call filter and intercepts the calls before they reach them. Companies who developed the apps use call data or reports from users to predict which calls are illegal or likely scams. Users can go to online stores to view the ratings of different apps appropriate for the mobile phone’s operating system (iOS, Android, etc.). Determine how the apps get and use your information before choosing what app to download.