Fibre deals: What to look out for in the fine print

Fibre deals are nothing new, and there are different Fibre providers and different Fibre packages popping up every other day. So choosing the right package, as well as the right service provider can be a difficult and tedious task if you do not do enough research. There are hundreds of different Fibre deals out there right now that you can choose from, but these deals may not always be as good as you may think.

It is therefore important to always read and more importantly, understand the fine print of a Fibre deal before you sign any kind of contract. This will help you make a better decision and will prevent a lot of future frustration. Here are a few important things to look at in the fine print of your Fibre deal before signing anything:

Hidden Costs

Aside from your monthly costs associated with your Fibre line, you may need to dig deep to make sure that there are no other unexpected costs in the fine print of your home Fibre deal, especially if you decide to cancel. Chat to a salesperson from the internet service provider to be sure. Make sure that if you are unsure or if you do not understand the terms, never be afraid to ask for clarification.

Contract Terms

Generally, Fibre packages will offer 12 or 24-month Fibre contracts. However, some internet service providers may try to secure a 36-month agreement, and this will be stated in the fine print of your contract. This is unusually long and it is definitely something that you should question. A lot of frustration can come from signing extensive, long-term agreements because it does not offer any flexibility or control over the line should you want to move house. BitCo offers month-to-month agreements, meaning you have the flexibility and control over your Fibre line, and you can cancel or renew with us as you wish.

What you get vs What you pay for

Many Internet Service Providers may market or advertise their Fibre deals as uncapped or at certain speeds, when in fact, they tend to take shortcuts when it comes to delivering on what you are paying for. Many service providers advertise their lines as uncapped, but then throttle and/or shape the lines when a customer has reached a certain amount of data usage. This means that the line speed will be much slower and you will not be receiving the line speed that you are paying.

Many service providers may also underdeliver on line speeds. Just because you have signed up for a line speed of 50Mbps, does not mean that your line will always be 50Mbps.  It is important to always check the speed of your line to ensure that you are getting the speed that you are paying for. An easy way to check your line speed is to click here. Understanding your service agreement with your provider is important because it will give you the power to terminate your contract with your service provider if you feel you are not getting what you are paying for.

Many deals that are being advertised online sound too good to be true. And usually, when something sounds too good to be true, it is. So it is important to read and understand the small print of the package you are interested in before making a decision on which package and Internet Service Provider to go for. If you do not understand the small print, do not be afraid to ask someone to explain it to you.

BitCo offers fast, reliable, uncapped Fibre to the home packages that customers can sign up for month-to-month. We also offer 24/7 support.

Check your home coverage here and let us help you guide you into which Home Fibre line you should be using!

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