Choosing a new Fibre internet provider seems so easy because they make it look so easy.
All you have to do is click your choice, and Voila! It’s done:
But while it appears simple, this is what you probably don’t know: the Fibre internet provider’s website is only the consumer-facing bit of your connection.
Once you’ve clicked here, then there and sealed the deal, most often it’s roundabout than that you may find the honeymoon period over.
It’s a known fact that ISP’s do not in general, provide great service, but poor service, although frustrating, is not as important as the actual internet connection. And if you choose the wrong Fibre internet provider, you will not know whether your business is achieving the speeds you are paying for until everything is already installed.
It’s complicated finding the right Fibre internet provider, because even though Fibre is so much faster than any other type of connection if you choose the wrong ISP, you may not achieve the speeds you were after.
But that’s why you’re reading this. To go beyond the beautiful website to find out what questions to ask that will determine your satisfaction later. It’s best for the sake of your business, to keep the honeymoon going. That can only be done with the right ISP.
The answers to the following questions will help you decide which Fibre internet provider to choose:
Question: How long have you been around?
This is the first qualifying question because if the ISP is in it’s infant stages, it’s going to cut its teeth on you.
The longer the ISP has been in business, the chances of a better your experience, because they’ve already cut their teeth on others and should by now have perfected their methods.
Avoid going with an ISP who is not older than 6 years at the very least.
BitCo has been around for 12 years, so we are pros at what we do, and we’ve customised certain elements that are unique only to us, in order to make ourselves stand out where it counts the most: connection quality and service.
Question: Do you have any SLAs in place?
If the ISP does not offer SLA’s, beware.
No Fibre internet provider will offer SLA’s if they know they can’t always deliver on their promises.
This means that they are either third-party heavy (they get third parties to manage a lot of their core processes), or they are still too new to have perfected their internal processes.
You will suffer for it.
BitCo offers SLA’s for your peace of mind because we know we can deliver on our promises.