Making the right decision for your business can sometimes be daunting and risky. Justifiably, if you are required to make an extensive shift in how your company conducts business, it may sound just too risky. Considering a move to a Voice over Internet Protocol (VoIP) phone system can be baffling due to all of the services and features that are available. Sifting through pages of fine print to exercise a choice is time-consuming and counterproductive. We list several benefits of a VoIP phone system to allow you to make an informed decision.
VoIP offers excellent call quality
Although not always discernibly better than a POTS (plain old telephone service) connection, VoIP call quality is considerably better than typical cell phone reception. The technology has evolved to the point where service interruptions or interference are reduced to minimal hiccups.
VoIP is cost effective
The cost of voice calls is lower and an added cost saving benefit is that domestic calls are either free, or less expensive than POTS. International calls are also much less expensive and, in certain cases, people from another country could make calls to you at the local rate instead of the higher international rate because your virtual phone number “seems” to be within their local exchange, even though it’s not.
VoIP is convenient and versatile
Because phone numbers can be assigned to ring on multiple devices such as a landline phone, a cell phone, or a work or home phone, VoIP is convenient and ‘roaming’. Multiple phone numbers can be assigned to ring on a single handset making a VoIP service very convenient. VoIP hardware is inexpensive and versatile. In addition, VoIP handsets are less expensive than traditional telephones and are simpler to reconfigure.
VoIP has business appeal
VoIP is a multifunction system and hence, particularly attractive to businesses because it integrates data and voice communications (including cell phones) in a more cost-efficient manner. According to Forbes magazine, more than 80% of all PBX sold since 2008 were VoIP. SIP (Session Initiated Protocol) enabled VoIP handsets can manage both voice or data, regular phone calls, faxes, voicemail and email.
VoIP as a tracking system
VoIP comes with additional functionality such as high-fidelity audio, video, and Web conferencing; as well as file transfers, shared presentations, and computer desktop control. These functions have capabilities for tracking, analysing, and reporting data. Another exciting feature called ‘Find Me’, ‘Follow Me’, ‘Call Hunting’, or ‘Advanced Forwarding’, allows a handset (or a number) to move wherever the person goes, whether it’s in the office, at a convention centre, or at home phone. Employees can be tracked with a function called ‘Presence’. It defines rules as to locations where the handset should or should not ring.