Having access to the internet is not a luxury anymore. In the digitally ruled world we live in, having a steady and reliable internet connection is a must! If you think about all the times throughout the day that you connect to the internet, you will realise that it is almost impossible to go without a connection. From when you wake up in the morning and check your emails or connect with your family, to ordering gifts and groceries online, downloading important work files, backing up your work to the cloud, to your kids access the internet to do research for a school project, and spending quality time with your family at night streaming your favourite show – all throughout the day, you connect to the internet to do these simple tasks. So it is easy to understand why it is important to have the right internet provider.
Finding an internet provider that suits your needs and your pocket can be overwhelming, because there are so many options out there, each offering their own packages and services at different costs. To make the decision a little easier, we suggest asking these 10 questions before choosing your internet provider:
How many times have your services been down?
This is a very important question because if you pay for an internet connection, the last thing you want is to be stuck without a connection when it is most important. Asking your internet provider about the times they have experienced issues with connection is one of the most important questions because not only will it give you an indication of how trustworthy their services are, but it will also show you how they deal with customers who ask tough questions. This will show you their level of service delivery and customer care.
What are you doing to protect against malware?
Connecting to the internet is not always safe. There are cybercriminals out there who are always coming up with new ways to steal information or scam people. Understanding what your service provider will do in case of a malware breach is important. This will indicate the level of connection security they offer to their clients.
Why is it important to protect against malware?
Internet providers are professionals in the internet and web industry. They understand everything there is to understand about anything related to the internet. Asking them to explain the dangers of malware to you should give you an indication of their experience and knowledge in the industry, and will show you whether they are patient and eager enough to assist all of their customers with any questions, no matter how detailed or technical the questions are. Malware can seriously damage your devices and can give cybercriminals access to your confidential information. It is important to know all the risks when it comes to putting your personal or business information online.