Virtual Private Branch Exchange (VPBX), Cloud PBX or Hosted PBX refers to a cloud or hosted PBX solution. In contrast to a traditional, hardware-based and on-site PBX, it is software-based, meaning that you are getting rid of large on-site equipment. You will maintain the feature-rich functionality and reliability of a traditional PBX system, and save costs on hardware by moving your system to the cloud. BitCo’s cloud-based Virtual PBX platform is hosted South Africa’s leading data centres.
Choosing the right system for your new business is an important choice since it will allow your customers to get hold of you whilst maintaining a professional image. We suggest that you ask the following 16 questions in choosing the best VPBX to fit your needs:
- Do you have a phone number for your business or want to keep your current number?
You need to decide if it is worth the effort to keep your current phone number or add another number. Consider if your current number is used in marketing material and your website and the difficulties you will face to change it. Numbers can be ported if required.
- Where are your customers located?
Choosing a phone number or numbers is influenced by where your customers are located. This is specifically the case if you want to achieve a local presence in communities you serve, but are not physically in.
- Do you need a toll-free number?
For a business serving customers across the country or globe, a toll-free number may be beneficial since it can help a small business appear professional while allowing your customers an easy and free way to get in touch with you.. Do you need a local number?
Should you wish to have a local presence in a particular community, a local number may be what you need.