- The Stewards
- Cedar Office Estate
- Printech Park
- Carlton Centre – Limited access, installs may have huge delays
- The Stables
- Wedgewood office park
- Northlands Deco Parks (Deco Park, Deco Extension, Business Park, Retail Park, Production Park Northlands Corner.) Commercial Park, Industrial Park(limited access to fibre, installs may have huge delays
- Sandton City – Photon Fibre
- GPS Randburg and Strijdom Park
- Bedford Centre (Office Tower only)
- West End Office Park
- Lexcorp Building
- Wilmed Hospital
- Olivedale office park
Frequently Asked Questions
How long does business Fibre in a smart community take to install?
Your business can be connected in approximately 6 weeks if you are located in one of our smart Fibre communities.
Is this a contract service?
Yes, we have 24 months and 36 months agreement options.
What support do you offer?
We offer several Service Level Agreement (SLA) options for our business clients. You can select an option based on your support requirements.
What is Quality of Service (QoS) mean?
Quality of Service (QoS) refers to the capability of an ISP’s network to provide better service to selected network traffic. BitCo maintains and manages the entire network therefore, we are able to guarantee a high level of performance for data flow.
What happens when i move offices and I am under contract?
We can migrate your service if required . This is subject to feasibility and service availability at your office location.
What does uncapped Internet mean?
Uncapped means you have an unlimited amount of data available to consume. There is no overall limit to how much data you can use. It is important to note that some Internet Service Providers (ISP’s) have a monthly “threshold” value. Although you can still consume data past the threshold, your line speed may be affected through throttling or shaping policies. Consider the vehicle example below. The only difference is that the petrol tank contains an unlimited amount of petrol (Uncapped), effectively meaning that it can drive forever. However, once a certain distance (threshold) has been reached, the vehicles speed will be reduced.
A capped connection means you have a limited amount of data available to consume over a specific time period (usually a month). Your capped amount is not the same as your line speed. Your line speed determines how quickly a webpage will load or how quickly a file will download whereas your “capped” value determines how many files you can download. Imagine a vehicle – the size of the engine (line speed) determines how fast the vehicle will travel and the size of the petrol tank (capped value) determines how far the vehicle can travel.
What does synchronous Internet mean?
Synchronous means that upload and downloads speeds are the same (Transmitting and receiving are equal). i.e. 10Mbps download speed and 10Mbps Upload speed. Asynchronous transmits and receives at different speeds. i.e. 10Mbs download speed and 2 Mbps Upload speed.
What does uncontended Internet mean?
Uncontended means that you get a fixed connection speed regardless of how many other companies share the pipe. Contended means that speeds are not fixed and will fluctuate depending on how many companies or people are connecting.
The contention ratio is actually very important when considering what type of internet service is required. The higher the ratio the lower the maximum bandwidth will be, or the slower your connection will be. BitCo Fibre offers a 1 : 1 contention ratio on our Fibre services so we can guarantee a fixed connection speed regardless of the time of day that it’s being used or regardless of how many people / business’ share the pipe to the local exchange.
What is an Acceptable and Fair Usage Policy?
There are number of ways the term can be expressed. For example, fair usage / use policy or Acceptable use / Usage policy. An A&FUP is a document that sets out rules for an owner, creator or administrator of a network. It defines what users on the network may and may not do. Basically, it’s a guideline of how the network can be used. Terms that may appear in an A&FUP document (but are not limited to):
- Unlawful use
- Prohibited activities
- Uncapped & Capped, Shaping and Throttling procedures
- Notice and Take down Procedures
- Complaints procedures
Why do i need a managed router?
A router is a device that sends data from an internet cable to other devices such as smartphones, laptops, tablets, etc. Most routers are wireless which means the data is converted into radio signals (WiFi) and then transmitted.
Routers that do not have wireless capabilities function , data does not convert into radio signals. Instead, devices need to be connected directly with an Ethernet cable in order to access the Internet.
We manage your router which means, we are able to offer first line support remotely by accessing the router over the Internet.