Northlands / KyaSands Promotion
Call us on 087 135 0000 to speak to a sales consultant or fill in some quick details and we will get back to you to discuss a solution that suits your business needs.
Uncapped
Uncontended
Synchronous
10Mbps - 1Gbps
99% Uptime
Free Installation
Questions about Business Broadband Fibre Internet
What are the service terms and conditions?
- Guaranteed 99% operational uptime
- Lead times: 4 – 6 months* * From date of successful application * Lead times are a guide based on averages * Lead times may vary as each client is unique
- Limited to select areas around South Africa. Coverage Map: bitco.co.za/coverage-map/
- Subject to BitCo’s Acceptable and Fair Usage policy. bitco.co.za/acceptable-and-fair-use-policy/
- Corporate Fibre is not available for aggregation. For Wholesale Fibre contact sales@bitco.co.za
- Fibre base connection included in the per month rate above
- Managed router excluded in the monthly price
- Monthly pricing excludes VAT, once off configuration and installation fees
- Monthly pricing excludes the 24/7 support service level agreement
- Subject to BitCo’s standard subsciber terms and conditions. Available on our legal page.
- Fully uncapped and synchronous Internet
- Uncontended bandwidth
- Immune to interference
- Less vulnerable to theft and corrosion
- Future proof and versatile
- Fail-over option for increased redundancy
- Easily upgradeable
- 1 public IP included
- Up to 13 public IP’s available on request (Charges may apply)
- Temporary licensed frequency microwave technology link available as an interim solution while Fibre is being deployed (Line of Sight dependent)
What is uncontended 1 : 1 Fibre Internet?
This means that you are not sharing your line with any other business. The contention ratio is 1 : 1. It is a dedicated line.
What is a synchronous/ symmetrical service?
This means that your download and your upload speeds are the same.
How long does Fibre take to install?
If trenching is required installation can take 4 – 6 months. If no trenching is required and the building/ office park already has infrastructure the installation the lead time is approximately 8 – 10 weeks.
Please note that installation is subject to wayleave approval should trenching be required.
Do you have a temporary service while Fibre is being deployed?
Yes. We can provide a temporary wireless microwave link as an interim solution. (Line of sight dependent). Fixed LTE is also an option should there be no line of site for the microwave link.
Do you have operational uptime guarantees and SLAs?
Yes. BitCo maintains and manages the Fibre Network. This allows for quality of service and uptime guarantees. There are also three additional SLA options that can be paired with the service.
What type of IP address is issued?
1 Public IP is included. Please note that additional IP’s are available on request on the Dedicated Fibre service.
Is a Router included?
A Router is not included in the monthly Internet service fee. A separate quote will be provided for a managed Router. Pricing is based on the speed of the link ordered.
