Uncapped with speeds of up to 10Gbps
99% Uptime Guarantee
Carrier-grade Fibre Network
Our secure and robust network provides for reliable connectivity with a 99% operational uptime guarantee. Fibre services can be fully customised and tailored to suit your business needs. With speeds of up to 10Gbps, you are guaranteed to get the throughput you need for your business to stay productive.
Questions about Dedicated Fibre Internet
What is uncontended 1 : 1 Fibre Internet?
This means that you are not sharing your line with any other business. The contention ratio is 1 : 1. It is a dedicated line.
What is a synchronous/ symmetrical service?
This means that your download and your upload speeds are the same.
How long does Fibre take to install?
If trenching is required installation can take 4 – 6 months. If no trenching is required and the building/ office park already has infrastructure the installation the lead time is approximately 8 – 10 weeks.
Please note that installation is subject to wayleave approval should trenching be required.
Do you have a temporary service while Fibre is being deployed?
Yes. We can provide a temporary wireless microwave link as an interim solution. (Line of sight dependent). Fixed LTE is also an option should there be no line of site for the microwave link.
Do you have operational uptime guarantees and SLAs?
Yes. BitCo maintains and manages the Fibre Network. This allows for quality of service and uptime guarantees. There are also three additional SLA options that can be paired with the service.
What type of IP address is issued?
1 Public IP is included. Please note that additional IP’s are available on request on the Dedicated Fibre service.
Is a Router included?
A Router is not included in the monthly Internet service fee. A separate quote will be provided for a managed Router. Pricing is based on the speed of the link ordered.