What is the difference between Fibre and ADSL?
ADSL runs over copper lines. Copper often is unreliable, heavily contended and offers average speeds of around 4Mbps. It is also vulnerable to theft. Fibre is fast. It’s very, very fast, up to 1000Mbps, and gives you a much more reliable connection.
How do I check if I have Fibre coverage?
Can I get home Fibre for my business?
If you are running a micro home business you can apply for Home Fibre. Please note that home Fibre is a best-effort service.
Do I need a router and is it included in the package?
What does free to use router mean?
You can use the router for free whilst connected to us. If you decide to cancel with us the router will need to be returned or you have the option to buy the router at a reduced price.
Why do I need a router?
The router is the device that connects you to the Internet. Your Laptop, Smartphone and / or tablets uses the signal (WiFi) from the router to connect to the internet.
We will configure your router for you and it is as simple as plug and play.
Is BitCo Home Fibre shaped or throttled?
Our Home Fibre is uncapped, not shaped and there is no throttling.
If five people are connecting to the WiFi and are streaming, gaming, using social media, downloading, etc. simultaneously the speed may reduce for each person. This means that there is contention. The less devices connected the faster the line speed.
What is throttling?
When an Internet service provider throttles your line speed, they are slowing your line speed down. In a round about way, throttling can be understood the same way as load shedding where the power utility reduces the electricity because of over usage.
What is shaping?
Shaping will usually occur on heavy protocols such as torrenting, downloading and / or (excessive) streaming. This is done so that you can still enjoy the “full” speed of your Internet connection when browsing the web, emailing, chatting on social media and so on. Your line speed is technically reduced but is only noticeable on application that have heavy bandwidth requirements.
What does ``best-effort`` service mean?
The fibre to the home services, are provided as a best effort service, like any other Home ISP. This means the potential speed that can be obtained will depend on the load on the line and the speeds achieved via the third party network. We endeavour to deliver speeds, however we cannot guarantee either the maximum or minimum speed directly from the CPE.
What does uncapped mean?
Uncapped vs Capped.
Uncapped: Simply put, there is an unlimited amount of data available to use. Unlimited access to the Internet. Keep in mind, some Internet Service Providers state their packages are “uncapped” but implement a Throttling and / or Shaping policy.
Capped: Capped Internet is the opposite of uncapped. There is a limited amount of data available to access the internet. The Internet Services Provider will set a maximum amount of data available to use. Once that amount is reached more data will need to be purchased.
What is the difference between downloading and streaming?
Internet data is shared from your device(s) to the Internet or with the Internet to your device(s). This is referred to as Upload and Download respectively. When taking something from your device and storing it on the internet / cloud, you are uploading data. When taking something from the internet and storing it on your device, you are downloading.
Streaming and downloading are similar but the difference is when streaming, the file is played as it becomes available whereas downloading refers to the physical storing of information on a device.
Do I get an IP address and what type is it?
Our implementation of IP’s is ultimately dependent on the Fibre Network Operators (FNO) architecture. With most FNO’s we can provide one dynamically changing public IP address and in some cases we have to NAT. Should you require a static IP address there will be a small fee charged per month. The BitCo representative will advise on the monthly cost. (Provided the FNO’s Network can support a static IP).
What are the setup costs?
Every Fibre Network Operator (FNO) has their own installation and activation costs. Please contact our FTTH team to provide all set up costs for the FNO in your area.
How long does Fibre take to install?
If you do not have Fibre into your premises the lead time can take approximately 2-8 weeks. This will depend on the Network Fibre Operator (FNO) in your area. The FNO does the installation. We will supply the Router and activate your Internet.
Is BitCo Home Fibre on a contract service?
No, our standard home Fibre offering is a month-month agreement. One calendar month cancellation notice is required.
What is the difference between an Open Access Provider and an ISP?
An Open Access Provider (OAP) or Fibre Network Operator (FNO) is an organisation that physically digs up the ground and lays the Fibre. The FNO installs the Fibre into suburbs, complex’s, flats and homes. They physically own the Fibre line but don’t provide any bandwidth or services.
The FNO provides fair and equal opportunities to any Internet Services Provider (ISP) to assist with connectivity across a Fibre line. You have a choice to decide which ISP you want if they have an agreement with the FNO in your area.
What is an ONT or CPE?
ONT: Optical Network Terminal or Optical Line Terminal. Client Premise Equipment. This is a phrase that Internet Services Providers use when referring to any equipment that is used / installed at your house. For example, the point where the Fibre terminates as well as the Fibre Modem are all known as Client Premise Equipment.
CPE: Client Premise Equipment. This is a phrase that Internet Services Providers use when referring to any equipment that is used / installed at your house. For example, the point where the Fibre terminates as well as the Fibre Modem are all known as Client Premise Equipment.
Note: some Internet Service Providers use the term ONT and CPE interchangeable which does tend to confuse people.
How do I switch to BitCo from my current ISP?
You will need to place an order with us and then cancel with your current ISP. We then take care of the rest. Please submit an enquiry and our FTTH team will guide you through the process. Please note that we are reliant on the Fibre Network Operators switching process. It can take up to 3 business days for a switched Fibre line to be activated.
How do I upgrade or downgrade?
What support do you offer?
Our Fibre to the Home support agents will be available 24/7.
What is WiFi?
WiFi is a signal that is generated from the router that your smart devices (TV’s, Laptops, Smart Phones, Etc.) use to connect to the Internet. Other devices can also give off WiFi signals too. These signals are used to connect with one another, like how your laptop connects to the WiFi router to connect to the Internet.
What is VoIP?
VoIP is an acronym for “Voice over Internet Protocol”. Don’t panic, even though it sounds complicated, its not. It just means that your telephone calls are made and received over the internet or through your Internet connection. VoIP is better, faster, cheaper and easier to implement as it uses the existing Internet connection to get things done.
There is no need for the old, out dated, telephony infrastructure where an additional cable was needed and then installed into the home. VoIP telephones can be accessed remotely, and settings can be changed by a support agent a 100+ km’s away.
What is Fibre Internet vs DSL vs LTE?
Fibre: Light technology to provide faster and more reliable Internet.
DSL: Digital Subscriber line. Internet via a copper phone line. In order to connect to the internet, you would need to use the phone line.
LTE: Long-Term Evolution. Wireless form of Internet that utilises a mobile network. LTE is usually associated with 4G which is the 4th generation of mobile network technology.
What is the most popular Home Fibre speed that BitCo sells?
Most of our home customers choose the 100Mbps and 200Mbps packages because speed is highly important especially when there is a lot streaming and/or gaming.