Internet at Home
Connect to uncapped
No Shaping. No Throttling. Free-to-use-Router
Our Home Fibre Network Operator Partners
We are able to connect you on these Fibre Network Operators (FNO). These Providers physically dig up the ground and lay the Fibre infrastructure. The FNO installs the Fibre into suburbs, complex’s, flats and homes. As the Internet Service Provider we provide an Internet service over the FNO infrastructure.
Subject to feasilbility and coverage confirmation.
Questions about BitCo Home Fibre Internet
What are your Home Fibre terms and conditions?
What is the difference between Fibre, LTE and ADSL?
ADSL runs over copper lines. Copper often is unreliable, heavily contended and offers average speeds of around 4Mbps. It is also vulnerable to theft. Fibre is fast. It’s very, very fast, up to 1000Mbps, and gives you a much more reliable connection.
Fibre: Light technology to provide faster and more reliable Internet.
DSL: Digital Subscriber line. Internet via a copper phone line. In order to connect to the internet, you would need to use the phone line.
LTE: Long-Term Evolution. Wireless form of Internet that utilises a mobile network. LTE is usually associated with 4G which is the 4th generation of mobile network technology.
Can i get Home Fibre for my business?
If you are running a micro home business you can apply for Home Fibre. Please note that home Fibre is a best-effort service.
Is BitCo Home Fibre shaped or throttled?
Our Home Fibre is uncapped, not shaped and there is no throttling.
If five people are connecting to the WiFi and are streaming, gaming, using social media, downloading, etc. simultaneously the speed may reduce for each person. This means that there is contention. The less devices connected the faster the line speed.
What does ``best-effort`` service mean?
The fibre to the home services, are provided as a best effort service, like any other Home ISP. This means the potential speed that can be obtained will depend on the load on the line and the speeds achieved via the third party network. We endeavour to deliver speeds, however we cannot guarantee either the maximum or minimum speed directly from the CPE.
Do i get an IP address and what type is it?
Our implementation of IP’s is ultimately dependent on the Fibre Network Operators (FNO) architecture. With most FNO’s we can provide one dynamically changing public IP address and in some cases we have to NAT. Should you require a static IP address there will be a small fee charged per month. The BitCo representative will advise on the monthly cost. (Provided the FNO’s Network can support a static IP).
What are the setup costs?
Every Fibre Network Operator (FNO) has their own installation and activation costs. Please contact our FTTH team to provide all set up costs for the FNO in your area.
How long does Home Fibre take to install?
If you do not have Fibre into your premises the lead time can take approximately 2-8 weeks. This will depend on the Network Fibre Operator (FNO) in your area. The FNO does the installation. We will supply the Router and activate your Internet.
What is the difference between an FNO and ISP?
An Open Access Provider (OAP) or Fibre Network Operator (FNO) is an organisation that physically digs up the ground and lays the Fibre. The FNO installs the Fibre into suburbs, complex’s, flats and homes. They physically own the Fibre line but don’t provide any bandwidth or services.
The FNO provides fair and equal opportunities to any Internet Services Provider (ISP) to assist with connectivity across a Fibre line. You have a choice to decide which ISP you want if they have an agreement with the FNO in your area.
How do i switch from my current ISP?
You will need to place an order with us and then cancel with your current ISP. We then take care of the rest. Please submit an enquiry and our FTTH team will guide you through the process. Please note that we are reliant on the Fibre Network Operators switching process. It can take up to 3-5 business days for a switched Fibre line to be activated.