Fibre installation

Fibre Installation: Everything You Need to Know about BitCo’s Processes

Fibre installation in South Africa is a fascinating story in 2018, because our country has been a little slower than other parts of the world, and Fibre is not yet available everywhere.

In fact, you can see from this coverage map by Dark Fibre Africa, the main areas in SA that currently have Fibre coverage:

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Image Credit: Dark Fibre Africa

And yet…Fibre is being installed at a rapid rate due to demand, especially by businesses who desire fast and reliable speeds.

Now, you may be wondering what the process Fibre installation; this article provides all the information you need to know.

BitCo’s Fibre installation process

What to expect after buying a BitCo Fibre package

We won’t bore you by listing our internal process steps; you just need to know what you can expect after buying a BitCo business Fibre package:

  1. After finding out what your unique business needs are, a BitCo representative will either visit your premises or conduct remote tests to ascertain your on-site requirements.
  2. The BitCo representative compiles a proposal and quote for you.
  3. Once you accept the quotation and the proposal, your order is assigned to a project manager who takes the reigns.
  4. A project coordinator is assigned to your order and will be the person who liaises with you throughout the rest of the process.
  5. BitCo contacts you to confirm an assessment date for our technician and planner to review the premises where the Fibre is going to be installed
  6. Once the site has been surveyed, the technician drives the process until the project coordinator then confirms with you a convenient installation date.
  7. If you require an internet connection while waiting for the installation of Fibre, we can get you sorted with Wireless for the duration of the wait. (Line of sight dependent)
  8. As installation commences, our project manager and project coordinator continue to stay in contact with you, providing constant updates with regards to how far the installation is.
  9. Installations can take up to 8 months, depending on the route of the build and council.
  10. Once the optical Fibre build is complete, the link is provisioned, activated and tested repeatedly to make sure your internet connection is one of the utmost quality.
  11. Once we’re satisfied with the quality of the line, our projects department then verifies with you any other services that might need to be linked to the Fibre, for example, VoIP and VPBX. These services are then remotely activated.
  12. Any stock that may be required such as routers, phones and hardware is delivered and installed on-site by our technicians.
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How long does BitCo’s Fibre installation take?

Fibre installation times vary because they are based on where your premises is situated.

The average business Fibre installation time is between 6 – 8 months unless your business premises is situated in one of our connected business parks, which dramatically reduces the waiting time because most of the heavy, time-consuming work has already been done.

The reason why the wait is so lengthy is because Fibre is a new technology, so for every business or home that wants it, new cables have to be installed, and this happens on a per-order basis.

Every order involves infrastructure planning, engaging with local municipalities, getting permission from body corporates, locating electricity sources, and the actual digging, trenching and installation. Wait times can increase due to other delays like clogged sewerage pipes.

To understand the Fibre company installation process, you should know that there are three basic steps in providing Fibre services:

  1. Backbone network – The backbone network is the main cable, and some main areas in South Africa already have a backbone network installed, although many areas would still need to be “lit”.
  2. Fibre for the block – Once the backbone network has been installed, each block in the neighbourhood starts to get Fibre. This is evident by pavements getting dug up for the cables.
  3. Fibre in business and homes – When you order Fibre, the cables are installed from the backbone network, or from the block, right to your home or business.
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Image Credit: Lawrence Cawood

The red dots represent the Fibre cable that needed to be connected from the block network to the premises.

Take our online connectivity guide to find the perfect solution for your business!

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