Billing takes place on the 23rd of the month. Your account will only be debited on the last business day of every month. Our payments are on a debit order basis. We will need your debit order details when completing this online order form.
What is the process if I decide to cancel?
All our packages are on a month to month basis. If you would like to cancel we will require one calendars months notice period.
Will I face downtime when I switch from my current ISP?
Unfortunately we are reliant on Vumatels process when it comes to switching. It can take up to 2 working days after your current ISP has released your Internet line for us to take over. We will endeavour to get you live as soon as possible as well as get your Router to you so that you face as little downtime as possible.
What is the process if I decide to upgrade or downgrade my package?
You have the freedom to upgrade or downgrade at anytime. All you need to do is e-mail email@example.com and the team will take care of it. Please note it takes approximately 2 working days to implement.
How long will it take to install my new Fibre?
The Fibre Network Operator (FNO) does the install and we activate and manage the Internet for you. The FNO takes approximately 2-3 weeks for new installs. After completing the order form with us we will place your install order with the FNO. They will make contact with you to schedule your install. After your installation is scheduled please let our Projects team know (firstname.lastname@example.org or 087 135 0050). This will help us coordinate your Router delivery/ installation.
Am I required to submit documents with my order?
Yes. All we will need is a copy of your ID and proof of residence. You can upload the documents on the online order form.