business fibre

Choosing the Right Business Fibre: The Ultimate Guide

When looking into choosing the right Business Fibre, there are two aspects that are of the utmost importance:

  1. The needs of your business, and
  2. Which ISP (Internet Service Provider) to go with.

Why? Either of these can wreak havoc across your company.

To follow is the only comprehensive, humanly laid out South African guide to understanding Fibre to the business and choosing the right package and supplier:

Impact of choosing the wrong Business Fibre

Unlike other types of internet connectivity, there’s not much that can go wrong with Fibre if you’re a one-man show.

But the minute you add another two people who use the internet heavily at the same time, the wrong Business Fibre package will negatively impact daily tasks, hampering productivity, leading to…? Only you will know.

The bigger the business, the more devastating the choice of the wrong Business Fibre package. Only will your company truly understand the implications of decreased productivity and efficiency across departments. It might even mean a loss of income.

Types of Business Fibre = speed

There are two types of Business Fibre, which really means that there are two types of internet speed (where Fibre is concerned), and these are:

  1. FTTN: Fibre to the node is when there is a Fibre connection in your area, but the connection to your premises from the Fibre cable may not be Fibre optic. Translated? This type of speed, although still much faster than ADSL is not the fastest option available.
  2. FTTP: Fibre to the premises is the fastest option, because the Fibre connection in your area, as well as to your building, is Fibre optic.

How to choose the right Business Fibre speed?

An ISP should offer various packages, but how do you choose which package you’ll need? Here’s a breakdown:

5 – 10 Mbps:

  • Fibre speeds, and reliable.
  • Good for home offices with 1 to 3 devices, and used for browsing, email and light social media.
  • Allows for VoIP.

25 – 50 Mbps:

  • Starting to get really fast, and the connection is very reliable.
  • Good for up to 5 devices. This option can be used for HD streaming for all 5 devices at the same time. Good for gamers.

100 – 200 Mbps:

  • High speed for heavy online usage.
  • Good for 5 devices, all of which are used for intensive online activity all at the same time. Examples: 4K streaming, gaming, video calls.

300 Mbps – 1 Gbps:

  • High speed and very reliable Fibre to the business for heavy online usage
  • The more devices that are connected will determine the necessary speed for multiple devices used at the same time.
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How to choose the right Business Fibre

#1 Checklist: company requirements

You can only really make the right choice of Business Fibre according to your organisation’s requirements:

  • Devices: How many devices are used at one time?
  • Usage: What is the internet used for? In other words, how heavy is the usage? How many employees need a connection for heavy usage like streaming and video calls?
  • Impact: Can your company afford to have a low connectivity?
  • Location: Is the area where your building is located, connected to Fibre?

#2 Checklist: researching Business Fibre suppliers

ISP’s in South Africa are usually very good once they’ve installed connection, but the important aspects for business are your after experience; this means that the product meets your expectations and that when things go wrong, your business can rely on the support of your Business Fibre supplier.

Here are things to look for:

  • Data connectivity: Capped means that once you reach a certain limit, the connection is cut. Uncapped means there may still be a limit, but the connection is not cut. Unlimited means there are no limits whatsoever; this is when you’ll pay a premium price.
  • Uptime: Check what uptime they guarantee. It should be at least 99%. Avoid an ISP if they are vague about up and downtimes.
  • External suppliers: When an ISP uses external suppliers, most times they cannot guarantee quality service, and they have someone else to blame if things go wrong.
  • Reputability: What is the ISP’s reputation like? Check reviews and find out what others say about it. You can usually pick up a trend that way. Be careful when reading articles that have rated ISP’s, because often they don’t explain what their ratings are based on, nor who did the rating; “studies” and “research” are often skewered according to hidden agendas.

After sales support: Once all the technicalities are taken care of, you’re going to want to make sure that customer support is good. This is a big one because many ISP’s fail in this particular area. Find out what support mechanisms they offer, their hours of support and how long it takes for them to respond to queries.

Take our online connectivity guide to find the perfect solution for your business!

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