…Once again, I must compliment BITCO on excellent customer service , the whole process is so professionally dealt with.
Thank you BitCo
I like to thank you for your the best service I have ever seen. It is a great sadness for me to lose this service hopefully you will be able to help me in the future.
I’ve had Bitco's internet service for a weekend …thus far and I am extremely happy. … I trust this will be a great relationship, one that I will keep for many years if the standard of service remains so high. Bravo Bitco!
It's very rare to do a support request and have something fully answered in the first response. Normally you have to deal with dumb questions and a bit of slow back and forth etc which gets frustrating.
Delight to deal with
Bitco have been an absolute delight to deal with, and I am extremely impressed with my internet connection. BitCo keep up the good work.
The service given from bitco was excellent. The staff and call centre people are kind and very willing to help. The technicians who came out for the installation were professional and worked neat and tidily. I must say that if Bitco can keep this up then they're looking at a very bright future…Now for the actual internet... this Bitco link is damn amazing!! It is so consistent every single time. Pings are super low and no packet loss what so ever. Streaming just cruises along with this 5meg. Im very impressed with just how stable it is... If anyone is on 3G or ADSL please for your own sake consider Bitco it is how the internet is supposed to be.
Happy as a Pig in Mud
I have been using ADSL for a long time, upgrading etc. as needed. The last year+ was probably the worst in any Internet users life. Constant issues of downtime, slow ADSL, horrific latency’s etc. I finally cracked and decided to put in a wireless solution. I have been using BitCo’s services for 3 weeks and I am as happy as a Pig in mud!! Gone are latency’s, gone are the slow performance due to climate, or bad copper, or just…whatever!
I would just like to thank you for providing me superb service…The technicians that came to install who were courteous knowledgeable and who were so neat with their installation. You will definitely get a referral from this happy customer.
Appreciate the follow up. Best services I have had in a long time. Thumbs up for you and your team.
Great Customer Service
The week before last our signal went down. Within half an hour a young lady from the BitCo team called me to find out why she wasn’t able to see us on her side and talked me (who is admittedly technologically challenged) through the process to get us back online… 1. I didn’t have to call to report an issue 2. She explained in a way that I could understand 3. Great customer service!!! Thumbs up BitCo across the spectrum from the people you employ to the training you give your staff.
The service we received is what I expect and am very thankful for. Resolving the issues last night did not just retain the customer but if we play our cards right expand his business.
Best by light years
BitCo is the best by light years
Thank you very much. I now feel save that I can cancel my Telkom account as I am getting much better service from BitCo. Thanks again.
Excellent, guys are very professional.
Best Internet Provider
BitCo is the best internet provider that I have ever been a customer of. … in my humble opinion, as a BitCo client, be it rain or shine, thunder and lightning or at 10 o’clock at night, my experience so far, you do actually get the service that is promised and advertised on their website. Well done and please keep it up.
Very Happy with BitCo
I had ADSL before and I can promise you I have never experienced internet like this. I was sceptical on wireless but since I had no choice where I stay now apart from the Cell operators I gave it a go. And I will never go for copper or Cell operators EVER EVER AGAIN!. The service I have received from BitCo to date just blows me away. I have never experienced service like this in my life. Very Happy to be with BitCo.
I cannot believe that more people are not making the switch from whoever their ISP is now. If you are tired of Telkom’s we don’t care about you as a customer or are fed up with other ISP’s from having issues getting bandwidth from a third party and not being able to deliver all that you pay for, then BITCO is for you. I currently have BITCO’s 5MB wireless package and it really does everything. Thanx to all the guys at BITCO making this happen.
The install team was amazing, professional and very patient, the complicated installation took 8 hours while we figured out how to run the cables AND keep the estate happy. Give those guys a bells!
…valuable and friendly Support! I would like to thank him for always being available, his willingness to assist, always having a solution, and his great knowledge and understanding.
Since I have been a client of Bitco, I have had little to no complaints to give to your company brand and service. I have a lot of history in the North West area with poor ISP providers. But I am glad that I have a ISP that never fails me. Thank you again for your excellent product. Great service team and promise to deliver.