SERVICE LEVEL AGREEMENTS
BitCo offers Communigate and BitCo Voice clients the following Service Level Agreement options:
- BRONZE PACKAGE: Remote support during business hours via our innovative helpdesk solution
- SILVER PACKAGE: A monthly site visit and Remote support during business hours. On the rare occasion you require more regular site visits the silver package can updated
- GOLD PACKAGE: 24/7 365! On-site and remote support whenever, wherever you need us.
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STATE OF THE ART HELPDESK
As an SLA client or non SLA client, any assistance such as addition of extensions; queue changes; or troubleshooting is as easily solved as sending an email to .(JavaScript must be enabled to view this email address). Simply pop us an email and your request will be logged as a ticket immediatly on our state of the art Helpdesk. This unique individualised ticket number, sent to you from the system, will allow you to track your requests progress. Our support team will keep you up to date and informed on your request’s status at all times. Should your request not be solvable remotely, the ticket will be automatically moved across the Helpdesk to the Technical Division, whereby an engineer will be on his way to assist in no time.
NATIONAL REPRESENTATION
No matter where in South Africa you are, BitCo is there too. BitCo has made strategic partnerships with various reputable I.T support companies throughout South Africa, contracted to assist you as part of our support offering.
