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BitCo's Communigate PBX rivals the features and functionality of traditional telephone systems. Other PBX's are expensive, proprietary, and now passé. BitCo's Communigate is cost-effective, low-maintenance, and flexible enough to handle all voice and data networking for up to 400 users. You can replace an existing switchboard or complement a PBX by adding VoIP, voicemail, conferencing and many other capabilities.
Features
- Auto attendant
- Unified messaging with faxmail and voicemail facilities
 - Music or promotional advertising on hold
- Conference call facilities
- Least cost routing via VoIP or premicell
- Interactive voice response with database integration
- Call recording on selected or all calls
- Telephone management and reporting software
- Seamless IP networking across multiple sites
- Support for a broad range of IP devices within the industry
- Non proprietary to avoid vendor lock in
- Wifi and DECT cordless systems for mobile extensions
- Consolidation of voice and data traffic on your LAN/WAN
- Scalability for small branch offices upwards
- Microsoft Outlook integration
- 2 year server warranty for piece of mind
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BitCo's contact centre solutions offer a wide range of features for up to 1000 agents at a fraction of the cost of traditional systems. 
Features
- Call Recording
- Least Cost Routing
- Dialers
- Individual Agent and Full Campaign Reporting
- Multiple Inbound / Outbound Campaigns
- Skills Based Routing
- Campaign Management
- CRM
- Agent Management
- Softphones
With easy to use interfaces to manage agents and retrieve recordings, the BitCo Call Centre Solution is efficient and has a small learning curve for QA staff and managers. |
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